Skip to main content

Thank you for being a Balance health plan member. We know how important it is for you and your family to be secure in the knowledge that you are covered by a quality health plan. Whether you joined us through Covered California, an agent, or directly from one of our representatives, you are in good hands.

All payments related to Chinese Hospital should be made directly with Chinese Hospital.

 Pay online with your Credit Card or Debit Card

Access either our online payment portal, or go through our Member Portal.  If this is your first visit, please create a user account.

Set up Automatic Bank Withdrawal Payment (by fax or mail)

To have monthly payments automatically deducted from your checking or savings account:

  1. Download & Fill Out the Auto-Pay Authorization Form
  2. Obtain a voided check. If you need help, please contact your banking institution.
  3. Mail or fax your completed form and your voided check to:

Balance by CCHP
445 Grant Avenue
San Francisco, CA 94108

Fax: 1-415-955-8817

 Pay by Mail with Personal Check, Cashier’s Check or Money Order

Please mail your check with the bill payment stub.  Payable to:

Balance by CCHP
445 Grant Avenue
San Francisco, CA 94108

 Pay with Cash

Please bring the bill payment stub and pay by cash at:

Bank of the Orient
1023 Stockton Street
San Francisco, CA 94108

Have More Questions?

Please contact Member Services for questions about Mental Health Benefits, In-Network Provider Access, Claims Processing, and ANY other questions or concerns regarding your Balance membership.

Call Us

1-877-681-8898 (TTY)

October 1 – March 31
7 days a week from 8:00 a.m. to 8:00 p.m.

April 1 and September 30
Mondays – Fridays 8:00 a.m. to 8:00 p.m.