Balance by CCHP takes protecting your health and medical information seriously.
Balance by CCHP does not require anyone else’s permission for you to receive health care services or information in confidence. You may request confidential communication regarding the disclosure of your sensitive medical services and information at any time and they will be implemented within 7 days of receipt of your electronic or telephonic request or within 14 days of receipt by first-class mail. Your request will be valid until you decide otherwise. This will not affect your coverage.
To request confidential communication, contact Member Service for further instructions.
Privacy Protection of Data
CCHP and Balance by CCHP are required to comply with various State and Federal laws to protect, secure, retain, and maintain the confidentiality of your sensitive and personal information. These laws include, but are not limited to, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and Health Information Technology for Economic and Clinical Act (HITECH), the Centers for Medicare and Medicaid Services (CMS), and the California Consumer Privacy Act (CCPA). CCHP has implemented policies and procedures to ensure that access to or use of your personal information is secure.
Policies and processes include standards on how CCHP manages access to and the utilization of identified race, ethnicity, preferred language, gender identity, and sexual orientation information collected for current or prospective health plan members. CCHP discloses its procedures for managing access to and the use of collected race, ethnicity, preferred language, gender identity, and sexual information at a minimum, at the time of data collection and on CCHP’s website Compliance Privacy page. For questions on these policies, please call the CCHP Complaint Hotline at 415-955-8810 or email the CCHP Compliance Department.