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Effective June 6, 2024, the Stanford Hospital & Clinics’ (SH&C) will no longer be a part of Balance by CCHP’s network. The SH&C address is 300 Pasteur Drive, Palo Alto, CA 94305.

Effective June 7, 2024, affected members will be redirected to Balance’s contracted alternate hospital at Dignity Health Sequoia Hospital at 170 Alameda de las Pulgas, Redwood City, CA 94062. For Members who are undergoing treatment at a Stanford Hospital facility or being cared for by a Stanford Hospital healthcare provider, Balance will work with the provider to either complete your treatment or work with you and your Primary Care Physician to transition you to another in-network provider.

We are here to help.

If you have been receiving care from a health care provider, you may have a right to keep your provider for a designated period. If you have additional questions, please call our Member Services Center at 1-888-775-7888, Monday through Friday, 8:00 am to 8:00 pm, Monday to Friday. (TTY users call 1-877-681-8898.)


Learn more about Balance’s Continuity of Care Policy

View Member Resources

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