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From March to June, you may receive the CAHPS survey, which is done yearly. Please complete the survey as your feedback will help us improve our services.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey collects information from your experience and satisfaction with the health care services you received from your health plan and providers in the last 6 months. The survey will be mailed to you by our vendor Press Ganey in any of the envelopes shown on the picture. A return envelope will be provided for you. If the survey is not returned, Press Ganey may contact you by telephone to help complete the survey. If you have any questions or need help translating the CAHPS survey, our Member Services is here daily to assist you on a one-on-one basis, please call Balance Member Services Center at 1-888-775-7888 (TTY1-877-681-8898), Mondays-Fridays from 8AM to 8PM. As always, we are here to help our community. Help us to better serve you!

CAHPS survey envelope